Terms of service

OVERVIEW

Welcome to Lavender Home Care. This website is operated by Ecoverse Industries. Throughout the site, the terms “we”, “us” and “our” refer to Lavender Home Care and Ecoverse Industries.

By accessing our website or purchasing products from us, you agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, please do not use our website.

ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.

  • All information provided by you is accurate and complete.

  • You will use the website only for lawful purposes.

PRODUCTS

We strive to display products, colors, descriptions, and packaging as accurately as possible. However, actual product appearance may vary slightly due to lighting, screen settings, or packaging updates.

We reserve the right to:

  • Modify or discontinue products without notice

  • Limit quantities

  • Refuse service or orders at our discretion

ORDERS

All orders are subject to acceptance and availability.

We reserve the right to:

  • Cancel suspicious or fraudulent orders

  • Refuse bulk or reseller purchases

  • Cancel orders due to pricing or inventory errors

Customers are responsible for providing accurate billing and shipping details.

PRICING

All prices are listed in INR and are inclusive/exclusive of applicable taxes as displayed.

PAYMENTS

We accept secure payments through Razorpay including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • International Cards (where applicable)

All transactions are encrypted and processed securely through Razorpay.

We reserve the right to cancel or hold orders flagged as suspicious, fraudulent, high-risk, or unauthorized by our payment systems.

Prices may change without prior notice.

SHIPPING

Shipping timelines are estimates only and are not guaranteed.

Risk of loss passes to the customer once the order is handed over to the courier partner.

RETURNS & REFUNDS

Returns and refunds are governed by our Refund Policy.

INTELLECTUAL PROPERTY

All content on this website including logos, images, graphics, text, product descriptions, branding, and website design is the property of Ecoverse Industries and may not be copied, reproduced, or used without written permission.

“Lavender Home Care” and associated branding elements are proprietary assets of Ecoverse Industries.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such websites.

PROHIBITED ACTIVITIES

You agree not to:

  • Use the website for unlawful activities

  • Attempt to hack or disrupt the website

  • Copy or scrape website content

  • Spread malware or harmful code

  • Misuse discount codes or promotions

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ecoverse Industries shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

DISCLAIMER

All products and services are provided “as is” without warranties of any kind unless otherwise expressly stated.

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.

CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice.

CONTACT INFORMATION

Ecoverse Industries
Hinjewadi Kasarsai Road
Dattwadi Chowk
Pune, Maharashtra 411033
India

Email: support@lavenderhomecare.in
Phone: +91 96377 77883
Website: https://www.lavenderhomecare.in/